AFTER-SALES SERVICE
The machine arrived. The support doesn't stop.
Onboarding, parts, training and service response — a structured after-sales program for every machine we ship.
Delivery day is day one, not the end. Our after-sales program walks every buyer through machine handover, operator orientation, first service and long-term parts supply — with a named contact throughout.
How it works
Your after-sales journey
Handover
Machine check together, documents verified, serial numbers logged with us.
Operator orientation
Video or on-site orientation on controls, safety and first-day checks.
First service (50 h)
Checklist call or visit to catch any early-run issues before they grow.
Ongoing support
Scheduled service reminders, parts desk and direct line to your account manager.
What's included
Service commitments
Fast response
Support requests acknowledged within one working day.
Parts in stock
Consumables dispatched within 24 h; major assemblies from regional hubs.
Video & on-site help
Remote guidance first, on-site engineers when the job needs hands.
Service records
Every machine has a service file; claims carry reference numbers you can track.
Register your machine
Register on delivery to activate warranty and priority parts dispatch.
Contact after-salesTalk to us
Have a question about this page?
Send an inquiry and a named member of the team will come back to you within one working day.